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Please allow between 1-5 days for your order to arrive. If more than 5 days have passed please email us at orders@fathomsauce.com to review the status of your order. Refunds will be handled through email if necessary.

Returns:

Our policy lasts 14 days. If 14 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  Purchaser is responsible for the cost of return shipping

Refunds:(if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds: (if applicable)

If your still have not received your refund after 3 days of confirmed return, please contact us at orders@fathomsauce.com

Exchanges: (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@fathomsauce.com

Shipping:

To return your product the shipping address will be given to you via email once the return is approved.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.